Public offer of CHERNOBYL ADVENTURE LLC

This is our main document in which you can find the subject of the offer and the responsibility of the parties. He regulates our relations with the client for the provision of services when organizing tours to the Chernobyl zone

Also, on this page, you can find all legal information from the official registries about our company CHERNOBYL ADVENTURE®

If you have any questions or comments regarding the terms, please contact our e-mail address: tour@chernobyladventure.com

or by phone:

+38(044)229-29-33

+38(050)900-29-33

 
 

CHERNOBYLADVENTURE.COM PUBLIC INTERNET OFFER

 

Agreement for the provision of services for visits to the Chornobyl Exclusion Zone

 

1. DEADLINES AND DEFINITIONS

 

In this offer, unless otherwise stated in the context, the following terms have the following meanings:

1.1. Offer - this Service Agreement (hereinafter Offer or Contract) using the chernobyladventure.com web site addressed to any natural or legal person posted on the internet page at: https://chernobyladventure.com/public_offer

1.2. Publication - placing the text of this Offer in its last revision freely available on the Internet;

1.3. Artist - internet resource chernobyladventure.com, Chornobyl Adventure, LLC, EDRPOU code 42723028. Terms chernobyladventure.com, Chornobyl Adventure, LLC are equivalent in nature and have equal legal force;

1.4. Client, Customer - any natural or legal person, group of persons, who has concluded the Contract with the Contractor through the Acceptance of the Offer and on the order of which Chornobyl Adventer LLC provides services in accordance with the terms of the Offer;

1.5. Parties - the Client and the Executor together, and each separately - the Party;

1.6. Acceptance of the Offer is the full and unconditional consent of the Customer to accept the terms of the Offer. The offer is considered accepted by the Customer from the moment the Customer places an order on the chernobyladventure.com web site, which confirms acceptance of all without the conditions of the Offer. Acceptance by the Client of this Offer is voluntary and is equivalent to the conclusion of a written Agreement.
 

2. GENERAL PROVISIONS
 

2.1. This Offer governs the terms and procedure for providing services to the Chornobyl Exclusion Zone by members of the public, as well as the rights and obligations arising therefrom from the Customer and the Performer. If necessary, the Client may be provided with additional services for the organization of temporary residence, rent of dosimetric devices, catering on terms that are agreed separately and are not included in the services of visiting the Chernobyl Exclusion Zone.

2.2. The Offer defines all the essential terms of the Contract between the Contractor and the Customer on the use of the registration and payment system of the Chernobyladventure.com Internet resource, the receipt of information, tourist, intermediary and other services under this Agreement. The offer gives the Contractor the right to process, store personal data of the Client and submit it in the form of an official request to the State Agency for Management of the Exclusion Zone or to the ChNPP ChNPP to arrange visits to the Chornobyl Exclusion Zone and ChNPP ChNPP as a part of the public to learn about the consequences of the Chernobyl disaster.

2.3. The offer is placed on the Internet site of the Contractor and regulates the use of the system chernobyladventure.com for registration and payment of services provided by LLC "Chernobyl Adventure". to participate in visits to the Chornobyl Exclusion Zone by members of the public.

2.4. Services are provided solely on the terms of this Offer and only in the case of full and unconditional acceptance of the terms of this Offer by the Client (acceptance of the Offer). Partial acceptance or acceptance on other terms is not allowed.

2.5. By using the system of registration and payment for services on the Internet site chernobyladventure.com, the Client automatically voluntarily agrees to all the terms and conditions of this public Offer in full.

2.6. The terms of this Offer are the same for all Customers, regardless of the form of payment.

2.7. By agreeing to the terms of the Offer, in accordance with the provisions of the Law of Ukraine "On Protection of Personal Data" No. 2297-VI of 01.06.2010, the Client acknowledges, agrees to provide and voluntarily provides to the Contractor his personal data, and, in the same way, personal data of third parties, indicated by the Client while using the Services of the Performer. The term of using the personal data provided is indefinite. The Client guarantees and is responsible for the fact that the information stated in the order is voluntarily provided by them and third parties, and all these persons are acquainted with and agree with the Offer.

2.8. Client voluntarily grants Chernobyl Adventer LLC the right to:

2.8.1. use the Client's contact information for communication and communication between the Client and the Performer, as well as for informational and promotional mailings via sms, e-mail, push messages;

2.8.2. enter, process and permanently store the Client's personal data through the database of the chernobyladventure.com online resource;

2.8.3. to process personal and personal data of the Client for submission to the State Agency for the Management of the Exclusion Zone and the ChNPP Chipboard. The Client's personal data are not transferred to third parties and are used solely for the preparation of the official request.

2.9. By agreeing to the terms of the offer, the Client:

2.9.1. confirms that he has no medical or other contraindications for visiting the Chernobyl Exclusion Zone;

2.9.2. agrees to abide by the Rules of Visiting the Chornobyl Exclusion Zone, comply with radiation safety standards, comply with the requirements and instructions of the accompanying person;

2.9.3. refuses from claims against the Contractor in case of receiving external, internal dose, surface contamination of the body or personal belongings that exceed the sanitary norms of Ukraine for the civilian population.
 

3. SUBJECT MATTER
 

3.1. The subject of the Offer is information, tourist, brokerage and other services provided by the Contractor at the Client's request for the purpose of visiting the Chernobyl Exclusion Zone. When providing the Services, the Client provides the Personal Information to the Contractor through the registration system of the Chernobyladventure.com resource used by the Contractor to process, store and transfer to the State Agency for the Management of the Chornobyl Exclusion Zone and the ChNPP Chart for the Client an Official Visit to the Chornobyl Exclusion Area and the ChNPP Chart composed of members of the public.
 

4. REGISTRATION CONDITIONS
 

4.1. Customers of at least 18 years of age are allowed to visit the Chernobyl Exclusion Zone. It is allowed to visit the Chornobyl Exclusion Zone on the day of the full 18 years.

4.2. In order to visit the exclusion zone, the Client must register at the chernobyladventure.com online resource. In the registration form the Client must fill in the following fields - surname and first name, citizenship, date of birth, passport number, contact telephone number and e-mail address. Required fields are filled in according to the passport, foreign passport, Client ID card in English, Ukrainian or Russian.

4.3. By clicking the "Register and Pay" button, the Client accepts the Offer and confirms the consent to the processing, use and storage of personal data in accordance with the current legislation of Ukraine on personal data protection. By clicking on the "Register and Pay" button, the Customer guarantees that he / she has read the text of this Offer and accepts all its clauses and provisions without any exceptions.

4.4. Confirmation of the registration is payment for services via chernobyladventure.com or a financial institution, and receipt by e-mail of the check address and confirmation letter of successful payment from the electronic payments system and chernobyladventure.com.

4.5. It is allowed to make additional or changes to the personal data previously specified by the Client through the Client's request to chernobyladventure.com online support, but not later than 12 hours before the expected date of the exclusion zone visit.

4.6. The Contractor shall assume all obligations under this Agreement to the Client in the following cases:

4.6.1. indication by the Client or his representatives of incorrect, knowingly false or fraudulent personal data;

4.6.2. indication by the Client or his representatives of irrelevant contact information at registration.

4.7. In case of entering incorrect personal data at registration, the Contractor does not guarantee the passage of the Passport control by the Client at the checkpoints of the Chornobyl Exclusion Zone on the day of the visit.
 

5. PAYMENT OF SERVICES


5.1. After successful registration of the Client, prepayment or payment for services is obligatory. The Contractor's services are paid by the Client through the FONDY (Elaens LLC) electronic payment systems, to the Contractor's bank account, through the POS terminal, in cash or in any other way offered by the Contractor.

5.2. The Client has the right to choose the option and payment method convenient for him from the offered by the Contractor. When choosing a payment method using FONDY Electronic Payment Systems (LLC "Elaens"), the payment link will be active for 3 days from the date of order formation. In the absence of payment within the specified period, the link to payment for the service will be disabled and the order will be automatically deleted by the system.

5.3. In case of making an advance payment only upon registration, the balance of the order amount must be paid to the Contractor or the Contractor's representative on the day of the visit at the place of transport submission in cash without delivery.

5.4. When paying to the Contractor's bank account, the payment must be made and transferred 12 hours prior to the date of the visit, unless there are no other circumstances or requirements for payment of the Contractor's services.

5.5. The payment is accepted by the Client at the moment of confirmation of a successful transaction by the bank or payment system or at the moment of payment of cash to the Contractor.

5.6. For group visits on a schedule in the system calendar of chernobyladventure.com:

5.6.1. upon registration no later than 30 days before the date of the visit the prepayment is executed by the Client within 168 hours after placing the order through the system of the site chernobyladventure.com, or not later than 12 hours before the date of the visit, if the order was made through the support service;

5.6.2. upon registration from 29 to 4 days before the date of the visit, the prepayment is executed by the Client within 72 hours after placing the order through the system of the site chernobyladventure.com, or not later than 12 hours before the date of the visit, if the order was made through the support service;

5.6.3. when registering later than 3 days up to the date of the visit the prepayment or payment is made by the Client within 24 hours after placing the order through the system of chernobyladventure.com, or not later than 12 hours before the date of the visit if the order was made through customer support.

5.7. For group visits, the payment on the day of the visit is made by the Client only for the participants of the group visiting the exclusion zone.

5.8. For private visits according to the schedule specified by the Client at registration:

  • 5.8.1. upon registration 30 days prior to the date of the visit, the subscription shall be paid by the Client within 168 hours;
  • 5.8.2. upon registration from 29 to 4 days before the date of the visit the prepayment is paid by the Client within 72 hours;
  • 5.8.3. upon registration less than 3 days before the date of the visit, the prepayment shall be paid by the Client within 24 hours, but not later than 12 hours before the day of the visit.

5.9. For private visits the payment on the day of visitation is paid by the Client in full for all previously registered participants without exception.

5.10. The Contractor shall in exceptional cases have the right to require the Client to make payment or prepayment within a shorter period than specified in the terms of this Agreement.

5.11. In the absence of confirmation of successful payment and crediting the account, the Contractor shall have the right to refuse the Client the provision of services and to cancel the Client's registration to visit the Chornobyl Exclusion Zone.

5.12. The Contractor shall have the right to change the rules, methods and options for payment of its services without notice to Clients, partners, agents, contractors and third parties.

5.13. All costs, taxes and commissions that arise when using payment systems, services of banks or other financial structures for payment of the Contractor's services are paid by the Client.
 

6. POSTPONING TO GIVE A WITHDRAWAL
 

6.1. In case of change or postponement of the date of visit and receipt of services at the Client's initiative, the latter is obliged to inform the Contractor as soon as possible, but not later than 12 hours before the previously mentioned date of visit.

6.2. For the postponement of the date of the visit, the Client is charged a fee:

  • 6.2.1. no additional fee will be charged for the transfer 30 days prior to the specified date of the visit;
  • 6.2.2. - for transferring from 29 to 3 days before the previously mentioned date of the visit, an additional commission of 5% of the order amount will be charged to the Client;
  • 6.2.3. - when transferring 3 days prior to the specified date of the visit, the Client will be charged an additional commission of 25% of the order amount;
  • 6.2.4. - if you transfer one day before the previously mentioned date of the visit, an additional commission of 25% of the order amount will be charged to the Client;
  • 6.2.5. - an additional fee of 100% of the order amount will be charged when posting the day of the visit from the Client.
     

6.3 In case of change, postponement of the date of visit and provision of services on the initiative of the Contractor, he is obliged to notify the Client as soon as possible, but not later than 6 hours before the day of the visit. In case the Client cannot be contacted by the contact information specified by him, the obligations for notification by the Contractor shall be considered fully fulfilled.

6.4 The Contractor shall not be liable for the additional costs and expenses of the Client in the event of the transfer of the date of visit and provision of services by the Client or the Contractor agreed by the Parties.

6.5 Postponement of the visit to the area may be due to deteriorating weather conditions that make it impossible to visit the exclusion zone. In such case the transfer of the date shall not be withheld from the Client and the Contractor shall notify the Client as soon as possible, taking into account the above circumstances.

6.6 The Contractor must notify the attendees of the meeting location, provide transportation and must provide an accompanying person to visit the exclusion zone.

6.7 Services are considered to be fully completed at the time of transportation to the meeting place and accompanying person to visit the exclusion zone.
 

7. RETURNING POLICY
 

7.1 Refunds to the Client shall be made in cash or in cash in the national currency of Ukraine (hryvnia) or its equivalent, at the average market rate of the purchase at the date of transaction, to a bank, card, settlement account or personally to the Client within 7 banking days.

7.2 The Client shall bear all costs, commissions, and expenses related to the transfer of funds between accounts, bank, brokerage or other financial expenses arising from the refund.

7.3 The Contractor shall withhold a commission of 5% of the amount of prepayment or payment for services rendered or not rendered in case of refusal and refund of the Client's request.

7.4 In case the Client refuses the services, the latter shall be refunded with the deduction of the commission:

  • 7.4.1 in case of cancellation 30 days prior to the date of the visit - 5% commission of the amount of the prepayment is deducted;
  • 7.4.2 in case of cancellation in the period from 29 to 3 days before the date of the visit - 5% commission from the amount of the prepayment shall be deducted;
  • 7.4.3 if canceled 3 days before the date of the visit - 10% commission from the amount of the prepayment is deducted;
  • 7.4.4 if canceled 24 hours before the date of the visit - 25% commission is paid from the amount of prepayment;
  • 7.4.5 in case of cancellation 12 hours prior to the date of the visit - 50% of the prepayment fee will be charged;
  • 7.4.6 in case of refusal on the day of the visit - the full amount of prepayment is withheld.

7.5 In the event of the Client refusing to visit, failing to attend and / or delaying the Client on the day of visit to the place of collection and submission of transport, the prepayment amount shall not be refunded. In this case, the services provided by the Contractor are considered to be fully performed.

7.6. If the Client refuses to visit due to the Client's disagreement with the terms of this Offer after its acceptance and full or partial payment of services, the Client's funds are not refunded.

7.7 In case of detection of errors, inconsistencies during the verification of documents at the Client on the day of the visit at the place of transport, the Contractor does not guarantee the client to undergo regime control at the entrance to the Chornobyl Exclusion Zone. In this case, prepayment of services is not refundable, the services provided by the Contractor are considered to be fully completed.

7.8 In case of the Client's appearance on the day of the visit to the place of submission of the transport in a state of alcoholic, narcotic or other intoxication, the visit to the exclusion zone will be denied to such Client. In this case, the prepayment amount is not reimbursed, the services provided by the Contractor are considered to be fully completed.

7.9. The Contractor shall have the right to refuse to provide services without a refund in the case of: identification of false information provided by the Client; Client's failure to appear or attendance late at the meeting place; refusal of the Client to visit the area by state bodies.

7.9.1 In case the Client violates the rules and instructions for staying in the Chornobyl Exclusion Zone, the Contractor's representative or the competent authorities shall have the right to interrupt the visit without explaining the reasons to the Client. In this case, the amount of prepayment or payment is not refundable, the services provided by the Contractor are considered to be fully completed.

7.10 The Client or his representatives are forbidden to replace the registered persons with another on the day of the visit at the place of transport submission. In this case, the prepayment amount is not refundable, the services provided by the Contractor are considered to be fully completed.

7.11 If for any reason not dependent on the Contractor, the services cannot be provided, the Client's funds are not refunded and the Contractor's obligations are considered to be fulfilled in full.

7.11.1 In case the Client refuses to visit the Chornobyl Exclusion Zone by the Security Service of Ukraine or the Ministry of the Interior before the date of the visit, the Client shall be reimbursed the prepayment of the cost of services, except for the commission of 5% of the amount of the prepayment and the banking commission. In case the Client refuses to visit the Chernobyl Exclusion Zone on the day of the visit, the prepayment of the service costs shall not be refunded.

7.12 Unused funds within six months of payment that have not been used by the Client to obtain services from the Performer after the expiration of the specified period are recognized as payment for the use of the system shernobyladventure.com and will not be refundable.
 

8. RIGHTS AND OBLIGATIONS, LIABILITY OF THE PARTIES
 

8.1 The Contractor is obliged to render services to the Client in full and in proper quality.

8.2 The Contractor undertakes to repay the Client's funds in full if they are unable to fulfill their obligations within 7 banking days.

8.3. The Contractor has the right to make changes to this Offer, but in any case such changes are published in a timely manner and are publicly available on the Internet. The use by the Customer of the Contractor's services after making changes to the Offer text means accepting the Offer taking into account the changes made.

8.4 The Client is obliged to familiarize himself with the terms of the Offer, to provide accurate, complete and accurate information about himself and third parties, to pay in full the services of the Contractor, to arrive in time to the place of gathering of participants to visit the zone in a proper state, to observe the rules of visiting the exclusion zone , to warn the Contractor in advance of circumstances that could result in damage to the Contractor.

8.5 In the case of the Contractor's fault, the Client shall have the right to appeal the services rendered through a request to the customer support or court, to receive a monetary compensation in the amount not exceeding the paid for the Contractor.

8.6 Shernobyladventure.com Resource Administration is not responsible for the performance and / or security of the communication information channels used by the Client to access the Contractor's online resource, as well as for storing information obtained by the Client in accordance with the terms of this Offer.

8.7 The Contractor shall not be liable for program failures that arose not through the fault of the administration; for lack of access to the resource due to technical work; for possible damages of the Client caused by temporary unavailability of the resource, it is not the fault of the Contractor.

8.8 In the absence of feedback from the Client, the Contractor shall assume all obligations in case of occurrence of force majeure circumstances, postponement of the date of the visit, refusal to visit the Client of the Chornobyl Exclusion Zone by the state authorities of Ukraine.

8.9 The Contractor shall not be liable for any delay and expectation at the checkpoint at the checkpoint to the exclusion zone that did not occur through the Contractor's fault.

8.10 The Contractor shall not bear any responsibility for illegal actions of the Client, violation of the current legislation of Ukraine. In such cases the Client is entirely responsible for violation of the current legislation of Ukraine.

8.11 If the Client has committed any unlawful acts and as a result has caused the Contractor losses, the Client shall fully compensate the Contractor for the losses incurred in full.
 

9. FORCE-MAJEURE
 

9.1 The Party shall be released from liability for non-performance or improper performance of obligations under this Agreement if such non-performance or improper performance results from circumstances of force majeure (force majeure) which the Party could not have foreseen and prevented by reasonable measures.

9.2 Force majeure includes fire, flood, earthquake and other natural disasters, war and military action of any nature, decisions of higher state bodies, state agency for management of Chernobyl Exclusion Zone, administration of Chernobyl Exclusion Zone, Security Service of Ukraine and others. which prevent the Parties from fulfilling their obligations under this Treaty. In such cases, the period assumed by each of the parties to this Agreement is automatically extended for the period during which force majeure will apply, or the Contractor has the right to cancel the ordered service and the Client to refuse the service.

9.3 In case of actions or decisions by the state authorities of Ukraine which entail the closure of the Chornobyl Exclusion Zone for visiting by members of the public, the Executor shall offer the Client alternative available dates for visiting or refunding, except for a commission of 5% of the prepayment amount of the Client and the Banking Commission .
 

10. RESOLUTION OF DISPUTE SITUATIONS
 

10.1 Each user of the resource and the Client is entitled to contact chernobyladventure.com if he has difficulty using the system or at the time of receiving the services, as well as to the management in case of conflict, disputes or other situations.

10.2 All arising conflicts, conflicts or other situations between the Contractor and the Client shall be settled through mutual negotiations between the Parties on the basis of mutual respect, and the management of the provisions of this Agreement.

10.3 In the event of failure to reach agreement, disputes that have arisen shall be resolved in the manner prescribed by the current legislation of Ukraine.

10.4 For all other matters not covered by this Offer, the Parties shall be governed by the laws in force in Ukraine.
 

11. CONFIDENTIALITY
 

11.1 The mutual relations of the Parties to this Offer are based on the principle of non-disclosure of trade secrets and confidential information received by the Parties in the course of fulfillment of the terms of this Agreement. In this case, the term "confidential information" in the Agreement means both documented and non-documented information, namely:

11.1 Any information about the subject matter of the Agreement and the commitments made by the Parties;

11.2 any other information that is considered a trade secret in accordance with the rules of business etiquette or other well-known requirements.

11.2.1 Each Party undertakes to maintain the confidentiality and confidentiality of technical, technological, financial, legal, commercial and other information obtained in the course of implementation by the Parties of this Agreement.

11.3 The Parties undertake not to disclose to third parties information, documentation and other data of commercial value about the terms of this Agreement, regardless of whether they are expressed in writing or not, and regardless of the period of such information. In the event of breach of this condition, the guilty Party shall indemnify the other Party for the damage caused in full.
 

12. OTHER PROVISIONS
 

12.1 The Contractor will operate every Sunday from 10.00 to 18.00 from Monday to Saturday inclusive.

12.2 The client or user of the chernobyladventure.com resource system warrants that it will not use the system for purposes other than those specified in the Agreement.

12.3 The client or user of the chernobyladventure.com resource system guarantees that all copyrights in the material contained on the resource are respected.

12.4 The Contractor has the right to change the terms and the text of the Offer without prior notice and notice to Customers, users, agents, contractors, partners.

12.5 This Offer is recognized by the Parties as the main document in the official relationship between the Client and the Contractor.

12.6 This Offer is effective from the date of posting on the Contractor's Internet site and is valid indefinitely. The provisions of this clause also apply to additions (changes) to this Offer.

12.7 The Contractor shall have the right to terminate the Offer at any time without prior notice to the Client in case the Client breaches the terms of this Offer or the Rules of Visiting the Exclusion Zone.